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Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
As soon as your parcel has been shipped, you will receive a shipment confirmation email including a tracking link that enables you to follow the status of your shipment via the carrier's website. In case you cannot find this e-mail in your inbox, please do not forget to check your spam folder as well. Usually, you should receive your order 6 - 14 working days after receipt of the shipping confirmation..
As many of our items are dyed, we recommend that you wash our pieces before wearing them for the first time. Please check the individual washing instructions for each item.
In Italy, we accept the following payment methods: credit card (MASTERCARD, VISA, AMEX), PayPal, Amazon Pay, Klarna (Pay in 3 installments).
We do not accept prepaid debit card payments.
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page.
in pre-order purchases credit cards are debited at the moment the order is placed. regarding order with available items and pre-orderable items, shipment will happen in 2 different phases: available merchandise will be shipped with standard shipping methods. pre-orderable items will be shipped right after items are available in stock.
As soon as your order is shipped you will receive a confirmation email with a tracking number. By clicking on the tracking number you will be able to check the status of the shipment
directly on the courier’s website.
The order will also be visible on our website, in MY AREA, in ORDERS section.
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PSD2 is a new European law introduced to make online payments more secure.
It will impact customers in the European Economic Area (EEA) and customers using EU bank accounts. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.
What are the payment steps when I place an order?
When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through
SMS, email, or TouchID. Once your payment is authenticated and the order has been placed, you’ll return to the confirmation page. As soon as your order has been confirmed, you’ll receive an email.
How will my bank confirm my identity?
Get in contact with your bank to understand their 3D Secure
authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.